Interview: Virgin Media defends customer support

Posted on 9 Aug 2007 at 16:55

CS: We were put through to a prompt that gave us a choice of four billing systems, so how many are there really?

AL: I think you were in an internal call system, which you shouldn't have been put through too. As I explained, we're currently running two billing systems, with all regions being transferred onto our main ICOMS system by the end of the year.

Author: David Ludlow

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