Apple forced into T&C change

Posted on 27 Nov 2009 at 15:11

Apple has agreed to alter its terms and conditions at the behest of the Office of Fair Trading (OFT).

The company has redrafted its T&Cs so that it now accepts liability for faulty or misdescribed goods sold from its website or the iTunes store.

The company has also agreed to make its terms consistent with the Distance Selling Regulations which, among other things, give consumers a seven-day “cooling-off” period in which to return any purchases for a full refund.

We have worked closely with Apple to secure these changes and we believe they will improve confidence and clarity for consumers

Apple must also ensure that its conditions are “drafted in plain or intelligible language” and that they “do not potentially allow changes to be made to products and prices after an agreement is made”.

“The contract or terms of use between a company and a consumer, whether they are found online or on paper, must be clear, fair and easy to understand,” says the OFT’s legal director, Jason Freeman.

“In particular, it is important that consumers are given clear and accurate information about their consumer rights in case things go wrong. We have worked closely with Apple to secure these changes and we believe they will improve confidence and clarity for consumers.”

Get more reviews, tutorials and in-depth advice, every month with Computer Shopper.
Click here to try 3 issues for £1

< Previous News : General Next >

Be the first to comment on this article

You need to Login or Register to comment.