Sony admits problems on 14 Nvidia-based Vaio laptops

Posted on 13 Aug 2009 at 12:39

Sony has admitted that its Vaio laptops have been hit by Nvidia's chipset woes, thirteen months after Nvidia's original announcement in July 2008.

The faulty chipsets cause distorted video and blank screens. Dell, Apple and HP have all already admitted to suffering from the problems and issued warranty extensions and recalls.

The models in Sony's range that are affected include C1, C2, LM, LT, AR, FZ and LT series Vaio notebooks.

It's disappointing to see that it has taken Sony 13 months to acknowledge that "a very small percentage" of its Vaio laptops suffer from the problem.

Now that the company has admitted the problems, it is offering to fix the problems for free and extend the warranty to three years - the warranty extension includes laptops whose warranties have already run out. Sony said that it won't be offering refunds on laptops, though.

One problem we foresee is what happens to customers who suffered from the problems, but were out of warranty before Sony admitted there was an issue? They've probably thrown their dead laptops in the bin.

Don't get us wrong - it's good that Sony has said that there's a problem and is taking necessary steps to handhold affected customers through the issues, but it's a mystery why it has taken the company so long to admit the issues.

Author: Tim Smalley

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