Windows Phone 7.8 update appears to break Live Tiles

The Windows Phone 7.8 update for older handsets has introduced an unwanted glitch that prevent Live Tiles from updating

11 Feb 2013
Nokia Lumia 800

The long-awaited Windows Phone 7.8 update, which brings selected features from the flagship Windows Phone 8 platform to older Windows Phone 7.5 handsets, may bring with it a bug causing Live Tiles to lock on selected handsets.

The Live Tile system is one of the most iconic features of Windows Phone: taking advantage of the tile-based user interface previously known as Metro, Live Tiles allow users to customise their phones with blocks that show live updates. A sports Live Tile will constantly update with the latest scores, for example, while a weather Live Tile will display the latest weather information in the user's area.

A massive number of Windows Phone developers use Live Tiles, but indications from Windows Phone users are that there's a problem with how the system works under Windows Phone 7.8. According to users of the Windows Phone Central forums, since upgrading to Windows Phone 7.8 the Live Tile system sticks, resulting in frozen tiles that refuse to load new data.

Some users have indicated that the only way to restore Live Tile functionalityis to perform a factory reset of the handset, reinstalling each application one by one. Others claim that the tiles begin to stick again even when this has been done, with many choosing to return to Windows Phone 7.5.

Microsoft has not yet commented on the flaw, but will be expected to investigate and release a fix for the users who had already been waiting a considerable length of time for the Windows Phone 7.8 update after being refused an upgrade to the Windows Phone 8 platform.

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