Zen Internet review

Verdict:

Review Date: 27 Jun 2008

Price when reviewed: to £35 inc VAT

Reviewed By: Seth Barton

Review
Specs

Zen Internet offers three broadband packages, each providing download speeds of up to 8Mbit/s. According to our survey, Zen users have an average download speed of 4.69Mbit/s, which is the third quickest 8Mbit/s service tested.

Zen also scored very highly in our customer service questions, receiving the highest score in every category. If you're looking for excellent reliability and great technical support from your broadband provider, Zen should certainly be on your shortlist.

There are no lengthy contracts, and Zen requires only a month's notice to cancel. No hardware is supplied, however, so you'll have to buy it from Zen or provide your own. Migrating to Zen from another provider is free, but new connections have a setup fee of £47 including VAT.

The Lite, Active and Pro packages provide 5GB, 25GB and 50GB download limits respectively. All packages come with email and a massive 2GB of webspace. You can also have a static IP address at no extra cost.

Even if you want to keep your BT phone line, there are far cheaper options. However, Zen's excellent customer service and quick download speeds make it a good choice.

8000 Lite
Price per month: £18 inc VAT
Download speed: 8Mbit/s
Download limit: 5GB
Rating: 4/5

8000 Active
Price per month: £25 inc VAT
Download speed: 8Mbit/s
Download limit: 25GB
Rating: 4/5

8000 Pro
Price per month: £35 inc VAT
Download speed: 8Mbit/s
Download limit: 50GB
Rating: 3/5

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