Postbox Email Client review

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Verdict:

Postbox is an excellent email program, but less demanding users will be satisfied with Thunderbird which is free.

Review Date: 23 Feb 2010

Price when reviewed: £25

Supplier: http://postbox-inc.com/

Reviewed By: Alan Lu

Our Rating 5 stars out of 5

ExpertReviews Award

Details
Part Code	Postbox
Review Date	23 Feb 2010
Price	£25
Details	http://postbox-inc.com/
Rating

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User comments

Disappointing software

The review above is typical in that it has not tried out the software in actual use conditions (i.e., with a lot of email).

In real use, Postbox disappoints:

(1) The search feature is slow in large mailboxes.
(2) The search feature does not remember the last option used (unlike Thunderbird). I mostly search subject or sender. Postbox does not remember this as default.
(3) And finally, the most important. When used with Microsoft Exchange server in pop mode for offline use with a laptop, Postbox downloads every mail exactly twice. This has to do with Message ID being changed with first download.

When you contact their support to fix this, they are at first helpful, but when they discover that they cannot fix the problem, they simply fade away and no longer respond to your queries.

There are also many other problems, including inability to set defaults for message delete actions (go to the next message below instead of above, as most people read their emails from top down).

In all, I tried and was disappointed. Would not recommend to others. Software is potentially great, but a new entrant really cannot afford to treat users as arrogantly as this.

By qed007 on 10 Mar 2010

"Arrogant" is right

Having downloaded a trial version, I have three distinct problems with this client, none of which is addressed in the "knowledge base" that appears to be the only source of technical support. The search function for this section is hopeless. Apart from this, there is no access to any form of tech support. Indeed, the company seems to go to great lengths to make sure users can NOT make direct contact.

I would not use this if it were free, let alone pay for it.

By Livvy on 2 Jan 2012

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