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Foto.com review

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Verdict:

With the best quality of any of the online printers we looked at this year and 5p prints, Foto.com is a worthy award winner, despite its admin cost

Review Date: 17 Dec 2011

Price when reviewed: £0

Supplier: http://uk.foto.com/

Reviewed By: Kat Orphanides

Our Rating 5 stars out of 5

ExpertReviews Award

This is the first time we've reviewed Foto.com, but we were immediately impressed by its well-designed website, low prices and massive range of novelty items and extra features. When choosing photos to print, you can import photos from Facebook, Flickr and Picasa, upload via a simple HTML form or choose between three different transfer speeds: SuperFast, Fast and Classic. Fast and SuperFast apply compression to your image as it is uploaded, so for the best quality and particularly for large prints, it's best to go with Classic transfer.

A Java applet lets you browse your PC for images and drag them to an upload window in fairly typical fashion. Following that, a simple interface lets you name your order, so that the back of each photo is labelled, select the number of photos you want and whether you want white borders or filled sheets. Three different paper settings are available: Classic, which uses Fuji Crystal Archive Paper Glossy; PRO Glossy, which uses thicker Fuji Crystal Archive Paper Supreme; and Matt, which provides a thick, non-glossy print.

This graph totals our blind test scores from all the prints in a stacked bar graph, so you can see which service did best overall and where their individual strengths lie - click to enlarge

You can choose from a variety of traditional and digital aspect ratio sizes. The service is currently giving away 20 free 6x4.4in classic glossy prints with every order, but we opted for traditional 6x4in prints for our test. You can also preview how each image will look with different fill settings and choose between them.

An excellent rendition of our sunset colour test, scanned from the actual print - click to enlarge

Foto.com did well in all of our comparative tests of print quality. Our panel of judges particularly liked its rendition of our sharply-detailed high-contrast shot and stunningly lifelike reproduction of natural skin tones. We were also impressed by the level of foreground detail visible in the accurately coloured print of our sandy beach picture.

Here's our natural skin tones test, scanned from the actual print - click to enlarge

Unusually, there's an 89p administrative cost on top of the unit price of 5p per photo and postage cost of £1.99, which makes small orders less cost effective. However, despite this extra price, Foto.com's prints are still gratifyingly cheap and their quality couldn't be rivalled by any of the other online photo printing services we tested.

Although its overall quality couldn’t rival that of Snappy Snaps, our best high-street photo printer, or that of our home inkjet, Foto.com's prints look great and cost remarkably little. It wins our Best Buy award.

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User comments

Good quality, ATROCIOUS service!

I would advise you to AVOID this company.

I decided based on this review that I would test FOTO.com. I uploaded some photos that I had already printed using Photobox, so that I could compare. I received the photos after three days and they were, on average, better than those from Photobox.

Then came the time to print photos to send relatives for Christmas, and again I chose FOTO.com. Well, first they charged me a "matching fee" ove over £2 that was not explained (I later found out this is charged if you order different sizes and want them delivered in the same shipment). Then I could not get any response from their customer service (it took them six days to respond). Then it took 15 days (11 working days) for them to send me a very normal order - 50-odd 6x4 and 60-odd 6x4.4. The fact that you can only contact them via email and that they take almost a week to respond (if they respond at all) means that I will NEVER use them again.

AVOID.

By beneix on 12 Dec 2012

Good quality, ATROCIOUS service!

By beneix on 12 Dec 2012

Good quality. ATROCIOUS service!

Based on my experience, I would advise you to AVOID this company.

I decided based on this review that I would test FOTO.com. I uploaded some photos that I had already printed using Photobox, so that I could compare. I received the photos after three days and they were, on average, better than those from Photobox.

Then came the time to print photos to send relatives for Christmas, and again I chose FOTO.com. Well, first they charged me a "matching fee" ove over £2 that was not explained (I later found out this is charged if you order different sizes and want them delivered in the same shipment). Then I could not get any response from their customer service (it took them six days to respond). Then it took 15 days (11 working days) for them to send me a very normal order - 50-odd 6x4 and 60-odd 6x4.4. The fact that you can only contact them via email and that they take almost a week to respond (if they respond at all) means that I will NEVER use them again.

AVOID.

By beneix on 12 Dec 2012

Sorry for double postings

When using Firefox 15, after posting a comment you do not get any confirmation or preview and it looks like your comment has just got lost.

Sorry.

By beneix on 12 Dec 2012

don't' use foto.com!!!!!!!!!!

they don't answer e my order never arrived!
terrible service

By elisabetta on 17 Dec 2012

Appauling Service and NO CUSTOMER SERVICE

Ordered on 16th March for a 5 Delivery have now waited 7days and have no replies at all from their web contact form.
The order tracking says its not even half way to reach us...

no phone contact available...

no reply to contact form...

terrible terrible service.!

definitely avoid using this company

main sales page misrepresents their service or lack of...

Have never had such a bad online experience.

Will never use company again.

By ZCARSGLOBAL on 26 Mar 2013

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