We've collected all of the best BT broadband deals on the market to help save you money and bag you exciting extras
BT broadband deals are usually some of the best on the market. Not only does the internet service provider (ISP) like to frequently slash the monthly prices of its plans, but it also has a habit of throwing in generous Reward Cards to spend on whatever you want. What’s more, the company offers a decent range of speeds, meaning there really is something for everyone.
To help you find the BT broadband deal that closest fits your needs, we’ve rounded up via the nifty comparison widget below. All you need to do is enter your postcode to see how much you could save (and the freebies you could bag) by switching. Not bad, eh?
Compare the best BT broadband deals in your area – LIVE!
What is BT like as a internet service provider?
We gave BT’s broadband offering a rating of three stars out of five in our original review. We highlighted its strong customer satisfaction when it came to speeds and a wide range of tariffs, especially regarding its full fibre offerings. However, the service was criticised for average customer service, questionable value for money and confusing pricing of tariffs.
Despite these criticisms, BT received a Highly Commended award for the speed of its broadband service in our annual Best Broadband Awards, with full-fibre speeds of up to 900Mbits/sec. BT also demonstrated reasonable performance in network reliability, with a higher proportion of customers very satisfied with reliability than other providers, although overall satisfaction was average.
Coverage-wise, BT Broadband relies on the Openreach network, available to 96% of the population for fibre-to-the-cabinet service. Full fibre, however, is less common, reaching around eight million homes, primarily in major cities and larger towns.
Performance and customer satisfaction also present a mixed picture. While speed is a strong point for BT, with a significant portion of customers satisfied with broadband speed, customer service scores are lower and value for money is a notable concern. Only 13% of customers were very satisfied with the value for money, leaving BT trailing most other providers in this aspect.
Our review concluded that, while BT Broadband offers a broad range of tariffs and generally satisfactory speeds, improvements in customer service and better pricing could significantly enhance its market position.
How to choose the best broadband deal for you
When it comes to getting the best broadband, location makes a big difference. The speed and reliability of both fibre and ADSL connections will depend on the quality of the line between you and the nearest streetside cabinet and the distance between your home and the local exchange. Faster full-fibre connections may or may not be available, depending on whether the necessary cabling has been installed in your area. This makes checking your coverage essential, but we’ve made the process as easy for you as possible: simply enter your postcode in the live widget above and you’ll see the available in your neck of the woods.
Some broadband contracts still last 12 months, but ISPs are increasingly trying to push new customers towards 18-month or two-year deals. That might be fine if you’re happy with the service, but if you want to jump ship to a faster or cheaper provider, you could be looking at a long wait.
However, Ofcom regulations mean you can now back out of your contract if your provider fails to deliver a promised minimum speed and most providers will allow you to back out of your contract within the first month if you’re not getting what you pay for.
All ISPs will bill you on a monthly basis, but if you’re comparing different packages it’s smart to tally up how much you will pay in total over the course of the contract, including any upfront setup fee.
If you’re shopping around for a new ISP, review prices right up until the minute where you sign up. The market is fluid and deals frequently come along that can dramatically reduce the cost of certain contracts or see you get a higher speed for the same price as a lower-cost service.
Keep an eye on what happens after your initial contract term ends, too. Some ISPs hike the price up after the first year or 18 months, sometimes inflating the monthly charge. This is often negotiable, though, if you phone them up and say you’re planning to move to a different provider. If they won’t budge on the price, find an alternative.
ISPs are obliged to advertise average download speeds for their internet packages. These give you a good idea of which packages are faster than others but it doesn’t tell you much about how consistent or reliable the service is.
This allows us to see how the different providers stack up across the board via our handy tool above. Just remember that the speed data from the Ofcom survey refers to the connection speed between the ISP and your router – if your laptop or smartphone is connected over Wi-Fi, that could slow things down.
How do we uncover the very best BT broadband deals for our readers? At Expert Reviews, we put a lot of time and thought into the offers we recommend and always look to get the most for your money. We’ve detailed our deal-finding strategy further in a full-length article, which you can read by clicking on this link.