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Windows 10 update put on hold for Surface Book 2 laptops

Microsoft has paused the update due to GPU issues

Microsoft is in a spot of bother with its most recent Windows 10 update. The May 2019 iteration of the update has been put on hold by the company due to concerns about the impact it was having on Surface Book 2 GPUs.

Installing the update can, in some instances, cause the Nvidia discrete GPU to vanish from the Windows device manager tool. This may in turn cause operations-intensive apps and games to close without warning.

The recent findings are of particular concern to Microsoft as the update is scuppering the firm’s own hardware. The company has since addressed the issue on its website, confirming that in some instances, the dGPU may occasionally disappear from the device manager on Surface Book 2 models with Nvidia dGPU.

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This problem, it was detailed, might cause some apps or games that perform “graphics intensive operations” to close unexpectedly, or even fail to open, on Surface Book 2 devices with Nvidia dGPU.

As such, Microsoft has decided to withhold Windows 10 version 1903 updates from the devices in question. “To safeguard your update experience, we have applied a compatibility hold on Surface Book 2 devices with Nvidia dGPUs from being offered Windows 10, version 1903,” Microsoft explained.

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Meanwhile, if you’ve already installed Windows 10 version 1903, there isn’t a whole lot you can do. Microsoft recommends restarting your device if you run into trouble; alternatively, users can “Scan for hardware changes” via the device manager in order to re-detect the dGPU.

As for a resolution timeframe, it’s a little less clear. The company stipulates that updates will be withheld “until this issue is resolved,” with the issue’s status currently set to “investigating”.

We will update this page as and when we receive updates about the Windows 10 version 1903 issue.

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