Our handy guide to returning products at Currys PC World, including unwanted Christmas presents
We’ve all been there. Bringing a product home only to discover it’s not quite what you thought it would be is always a pain, whether it’s cracked, missing a part, too large for your desktop/bookshelf/laundry cupboard or simply just not the right item.
Adding insult to injury, returning products can be an arduous process. That’s why we’ve done a deep dive into Currys’ returns policy, so you don’t have to.
Whether you’re looking to return a faulty product, a misguided purchase or an unwanted gift, this is your one-stop shop for navigating the returns process.
Currys returns policy: Unwanted products
Currys is quite generous when it comes to returns. If you’ve changed your mind about a product, you can return it in its original unopened and sealed packaging within 21 days of its original purchase and you’ll receive a full refund.
You’ll have to show proof of purchase – a tangible receipt, bank statement, or an online sales invoice – for the refund to take place, but this is a pretty common practice.
Currys is particularly considerate during the minefield that is the Christmas gifting season: presents purchased between 31st October and 24th December 2018 can be returned until 14th January 2019, which is very generous. Hurrah!
As for where to return unwanted products, the answer is threefold: you can head to a Currys PC World store to part ways with it, or arrange a free product collection by calling 0344 561 1234 or emailing firstname.lastname@example.org.
If you’ve opened the product(s) for inspection before deciding to return them, Curry’s maintains that, in accordance with your rights when buying goods online or on the phone, you can still return unwanted items. You must, however, notify Curry’s of your intention to do so within 14 calendar days from the day after delivery. The act of return should then take place no later than 14 days after said notification. Prospective returners must not start using the products in any way (for example, downloading software), and goods must be returned “as new” in their original packaging.
Currys returns policy: Faulty products
You can return a faulty product for an exchange or refund within 30 days of purchase or delivery. The means of doing so are the same as above: return it to a store or arrange for a return by calling 0344 561 1234 or emailing email@example.com.
Currys also offers a repair service if the product’s guarantee period (usually around 12 months) hasn’t elapsed.
Don’t be shocked if the company asks to verify the fault. This is usually done via an inspection, and is designed to ensure that the fault(s) in question weren’t caused by accident, neglect, misuse, or run-of-the-mill wear and tear. If they are, Currys unfortunately won’t cover them.
Currys returns policy: Damaged or incorrect products
If you open your product to find it’s: a) damaged, or; b) incorrect, Currys asks that you get in touch ASAP to arrange for a return or exchange.
The usual routes of return apply: either return in store or arrange for collection via phone (0344 561 1234) or email (firstname.lastname@example.org).
There are some caveats of which you need to be aware, though. If you’re returning an Online Only large kitchen appliance or have paid online with Your Plan Credit, Currys isn’t able to process the returns in-store. In addition, if you’re returning an item you paid for via PayPal, you’ll only be able to claim an exchange or gift vouchers, not a straight-up refund.
Currys returns policy: Order cancellations
If you’re looking to cancel an order before it has arrived, give Currys a call on 0344 561 1234 and let them know whether you’d like a refund or an exchange. In order to hasten the process, it’s useful to have your order number to hand before you dial.
After notifying the company, you’ll then be contacted to start the cancellation process. If you’re too late to cancel, ring up the Team Knowhow centre on 0344 561 1234 to put a refund or exchange into motion.
If you’re looking to cancel an online or phone order, it should be noted that you can’t do this in store.
Currys returns policy: Delivery charges
It’s no good returning a product to find the refund doesn’t cover the costs of the delivery charge. Thankfully, Currys agrees, and will refund delivery charges “in most instances”. There are some caveats to this, which the Team Knowhow contact centre can discuss with you should this circumstance arise.